FAQ’s

Helpie FAQ

  • Is First Person Care a government agency?

    No. First Person Care Clinic  is a 501 (c)3 private non-profit, and it is certified as a multispecialty  community-based Federally Qualified Health Center (FQHC/CCBHC) offering comprehensive medical, dental, pharmacy, behavioral health, and specialty healthcare services in Clark County, Nevada. 

  • Where does First Person Care get its income?

    1) Insurance Payments (45%). 2) Government/State grants (30%) are used to help provide services to uninsured, under-insured patients, and cover the cost of some of our free programs. 3) Patient fees (15%) These are fees received from Co-payments, and other medical services from patients that doesn't qualify for discounts. Uninsured and under-insured patients are charged on a sliding fee scale based on family size, income and services provided. 4) Other grants, donations and miscellaneous (10%).

  • Are Providers (doctors/dentists) volunteers, part-time or full-time employees?

    Most work full-time but some work only part-time due to the program in which they work. All providers are required to go through our credentialing and privileging process. During this process we verify that provider's qualifications and license status are in good standing to provide healthcare services. We also have some collaboration agreements with local Universities, and vocational schools that provides medical staff volunteers.

  • Are Providers (doctors/dentists) volunteers, part-time or full-time employees?

    All of our medical and dental providers are employees of FPCC. Most work full-time but some work only part-time due to the program in which they work. We Dental provider volunteering at this time.

  • How do I make a Medical or Dental Appointment?

    Call (702) 380-8118 for general medical information or to make a medical appointment.

    Call (702)  575-0866 for general dental information or to make a dental appointment.

    Or Go this Web Address: https://rb8.058.myftpupload.com/appointment-form/ 

  • How do I enroll in Insurance?

    Call (702) 380-8118 to schedule an Insurance Enrollment appointment at any of our clinics. You can find more information and a list of documents needed for health insurance on our website or mobile app.

  • How do I access the Patient Portal (YourChart)?

    Ask for a user name and password when you meet with an Clinic Helper , or ask the FPCC staff at your first appointment. 

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  • What happens if a patient needs a specialist?

    For insured patients, a referral is made by the patient’s physician and the cost is paid through the patient’s insurance. 

    We continue to expand services. We provide limited specialty services for all patients. Uninsured/underinsured patients are usually refer to collaborating providers that understand and are aligned with FPCC's mission. Please call if the service you are interested in is not listed.

  • What happens if a patient needs surgery?

    Like most doctors’ offices, minor surgery can be performed at the medical office. If the need is beyond those services, then patients are referred to the appropriate medical facility.

  • How many doctors and/or providers?

    Currently there are more than 25 providers working throughout FPCC locations. These include Doctors, Nurse Practitioners, Physician Assistants, Dentists, and Licensed Therapists.

  • Do people choose their doctor?

    Yes, people choose their doctor or dentist. Our providers offer a wide range of abilities and experiences. Patients can choose which provider is right for them.

  • What if a patient needs a nursing home?

    Our Case Workers will work with the patient to find an affordable agency that meet their needs. If the patient is insured he/she will be refer to an agency that is in network with their plan.

  • How many employees does First Person Care have?

    FPCC currently has more than 75 W2 employees and approximately 10 W9 employees.

  • What insurance do the clinics accept?

    FPCC accepts the majority of all Health Insurance plans, including all Nevada Health/Medicaid plans, Medicare, and all major Private Insurances. If you want to know if your insurance is accepted, please call our clinic for more information.

  • Can anyone be served by First Person Care?

    Yes, no one is denied care due to inability to pay. If you are uninsured or under-insured, we offer a sliding scale based on family size and income. In some instances, the sliding fee discount may also apply to a patient’s co-pay or deductible.

    For those living at 200% of poverty and below FPCC uses a sliding fee scale to reduce cost. The reduction is based on your income and family size. This discount applies to all FPCC services and fees: medical, dental, behavioral health and pharmacy. At FPCC Clinics no one is denied care due to inability to pay.

  • Is First Person Care an urgent care facility?

    No. FPCC is not an Urgent Care but we provide many urgent services on a walk-in basis. Our goal is to be our patient’s family doctor. Our dental clinics are available for urgent care visits on a walk-in basis too. We recommend you to call before you come.

  • Is First Person Care a walk-in facility?

    Even though Walk-in Appointments are available to treat some Medical/Behavioral/Dental Emergencies, our goal is to become your Primary Care provider. You do not have to be a current PPCC patient to use this service. As a “walk-in” we will try hard to see you but cannot promise that you will receive care.

  • Where are your locations?

    Headquarters Location

    916 West Owens Ave.

    Las Vegas, Nevada 89106

     

    Dental Office

    1200 S. 4th Street, Suite 110

    Las Vegas, Nevada  89104

     

    Downtown Location

    1200 S 4th Street, Suite 111

    Las Vegas, Nevada 89104

     

    Henderson Location

    200 E Horizon Dr., Suite A-B

    Henderson, NV 89015

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